Definitions and Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Other Perspectives LLC, that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the Other Perspectives Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Other Perspectives and use the services.
- Paddle: Paddle.com Market Ltd, our Merchant of Record. Paddle handles all payments, billing, invoicing and refunds for Other Perspectives.
- Service: refers to the service provided by Other Perspectives as described in the relative terms (if available) and on this platform.
- Website: Other Perspectives’s site, which can be accessed via this URL: otherperspectives.io
- You: a person or entity that is registered with Other Perspectives to use the Services.
Return & Refund Policy
Thanks for shopping at Other Perspectives. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Other Perspectives. The main thing to remember is that by placing an order or making a purchase at Other Perspectives, you agree to the terms set forth below along with Other Perspectives’s Privacy Policy.
Our 14-Day Refund Policy
Our orders are processed by our online reseller and Merchant of Record, Paddle, who also handles refunds. We follow Paddle’s refund policy as set out in the Paddle Buyer Terms.
You may request a full refund within 14 days of the transaction date. This applies to your first subscription payment and to any subsequent renewal payment, and you do not need to give a reason.
Refunds are issued to the original payment method and are normally processed by Paddle within 14 days of approval. Once a refund is approved, your access to the Service ends and your subscription is cancelled.
Every plan also comes with a 14-day free trial that requires no credit card, so you can evaluate the Service in full before you are ever charged.
How to request a refund
You can request a refund in any of these ways:
- Use the link in the payment confirmation email Paddle sent you at the time of purchase.
- Visit paddle.net and look up your purchase with your email address and the last four digits of your card.
- Email us at [email protected] and we will arrange the refund with Paddle on your behalf.
Statutory rights
Nothing in this policy limits any refund, cancellation or withdrawal right you have under the consumer law of your country. If your local law gives you a longer or broader right than the 14 days described above, that right applies. Customers in the EU, EEA, Switzerland and the UK have a statutory 14-day right of withdrawal, which is reflected in the policy above.
When a refund may be declined
In line with the Paddle Buyer Terms, a refund will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
Fraud: Without limiting any other remedies, Other Perspectives may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Monthly Billing and Cancellation
Other Perspectives is billed monthly, in advance, through Paddle. There are no annual plans. Your subscription renews automatically at the end of each monthly billing period until you cancel it.
You can cancel at any time, with one click, from the billing dashboard — no notice period and no cancellation fee. You can also cancel by emailing [email protected] or through the Paddle receipt link. Cancelling stops all future renewals. You keep access to the Service until the end of the billing period you have already paid for, unless you also request a refund under the 14-day policy above.
You will receive an email from Paddle confirming that your subscription has been cancelled.
Outside the 14-day refund window described above, we do not provide prorated refunds or credits for the unused part of a billing period. Your account remains active until that period ends.
Customers can upgrade or downgrade their plan at any time from the Other Perspectives dashboard, or by writing to [email protected]. The new rate is charged from the next billing cycle onwards.
All fees are inclusive or exclusive of taxes as shown at checkout. As Merchant of Record, Paddle calculates, collects and remits any sales tax, VAT or GST due on your purchase.
Other Perspectives reserves the right to refuse or cancel a subscription to any of the services bought from app.otherperspectives.io. If we refuse a new or renewing subscription, you will be refunded on a pro rata basis for the remaining days of the plan you bought. We also reserve the right to modify or discontinue the Service, in which case we will give you reasonable notice and refund any period you have paid for but cannot use.
Account Deletion
Deleting your account is separate from cancelling your subscription and is permanent. When you delete your account, we retain your data for 14 days so that a refund or a change of mind can still be handled, after which it is erased from our servers and cannot be recovered. If you want your data erased immediately instead, email us at [email protected] and we will action it, and you will no longer be able to request a refund for that subscription.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies, unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: [email protected]