Privacy Policy

Welcome to the Other Perspectives website accessible from the otherperspectives.io domain name, hereinafter referred to as "us", "we", the "Service".We are a social media analytics tool which serves as a way to gain insight on your competitors strategies, as well as insights on your own content on Facebook, Instagram, Twitter, Linkedin and YouTube. This page informs you on the data that we collect, use and disclose and the choices you have associated with such data. Your data is used to improve and provide for the Service. By using the Service you agree to the collection and usage of data in accordance with this privacy policy.

1. Brief description of our services

Other Perspectives is a social media analytics tool which delivers a deep understanding and useful insights on other brands or businesses as well as one’s own brand or business. Other Perspectives provides the tools for analysing competitors’ social media as well as your own, benchmarking and reports that help achieve this.

We open new horizons for users to analyse social media networks, such as but not limited to: Facebook, Instagram, Twitter; to establish connections and networking and encourage the exchange and distribution of information.

2. Types of processed data:

• Contact details (e.g. email and password when you register for an Other Perspectives account)
• Content data (e.g. text input, photos, videos).
• Profile preferences (e.g. your timezone to make reports in your time).
• Public analytics information (e.g. data about Facebook, Instagram, Twitter, Linkedin and YouTube accounts that can be found in public access);
• Private analytics information (e.g. data about Facebook, Instagram, Twitter, Linkedin and YouTube accounts that can be processed only after you authorized Other Perspectives on Facebook, Instagram, Twitter, Linkedin and YouTube);
• Contract data (e.g. subject matter of the contract, duration, customer type);
• Payment history;
• Usage data (e.g. interests, webSites viSited, purchasing behaviour, access times, log data);
• Meta/communication data (e.g. device IDs, IP addresses, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information).

3. How we use the collected data

We only use your data for ensuring that you are provided the best quality of Service or product. We do not share or sell your data. No special categories of data are processed, unless provided for processing by the user (e.g. in online forms).

• Providing you with a product and analytics Service;
• Registration (creation of the user’s account) and user authentication;
• Establishing and using the Services provided by Other Perspectives;
• Remembering the information so that you will not have to re-enter it every time you enter on the Service;
• Analysis of the user’s account in order to provide a personalised and adequate Service and to ensure the customer relationship;
• Providing, testing and improving the quality of the Service, the services offered and functionality of those services offered by Other Perspectives;
• Implementation and management of accounting tools (e.g. invoicing, accounting);
• Diagnosing and resolving technical issues;
• Providing services such as, but not limited to, customer care and support;
• Interaction with social networks;
• Collection of comments, opinions and feedback of users;
• Broadcast of newsletters and communications for commercial purposes;
• Marketing, advertising and market analysing.

Additionally, Other Perspectives may use the data collected to satisfy legal and/or regulatory obligations.

4. Categories of data subjects

• Customers / prospective customers / business partners.
• Visitors and users of the online Service, third parties.

In the following, we will also summarise the data subjects as "users".

5. Time of data collection

The personal data collected by Other Perspectives is freely communicated by the user. Personal data is collected during the use of the Service, when, for example:

• A user creates an account on the Service;
• A user browses a page of the Service;
• A user sends a request to Other Perspectives through the contact form;
• A user communicates with Other Perspectives through the chat on the Service.

6. Consent

This Privacy Policy is brought to the attention of the users at the moment of their registration on the Service. The creation of an account and/or request of adherence to the newsletter implies the full and complete acceptance by the user of this policy.

By transmitting data to Other Perspectives, the user agrees that his data is stored and processed by Other Perspectives and/or its partners.

If the user wishes to withdraw their consent in regards to the processing of their data, request that their data be deleted, or any other request in connection to their data or this privacy policy, they have to send an email to the following email address: contact@otherperspectiv.es.

7. Period of Withholding Data

Other Perspectives retains data collected by users for one hundred and eighty (180) days from the moment of disabling of access to the Service. Exception from this is the data that Other Perspectives requires to keep as evidence for legal, administrative purposes or in accordance with the laws and legislation in force. Besides what is stipulated above, users are also informed that:

• Data collected for the purposes of billing and/or accounting is withheld for a period of five (5) years;

8. Links

Users may have access to a variety of links that may direct them to different third parties. Other Perspectives is not responsible for such links, or links posted by the users, nor for the privacy policies of those third parties.

This Privacy Policy does not govern any third party website or content of third parties accessed by users of the Service.

9. Disclosure of Information

By using Other Perspectives, you agree that we may disclose personal data with third parties in certain limited circumstances, when complying with legal processes, to provide fraud, to protect the security of our Service, servers and services. Other Perspectives may only disclose a limited part of personal data that is required in a particular situation.

10. Data Security

Your information is protected by measures that we had implemented to prevent unauthorized access to our servers, Service and stored data. Our services are all encrypted using SSL (Secure Socket Layer) encryption. Our payment partner provides SSL encryption as well. We do our utmost best to protect users’ data and place great importance upon security & privacy, with that said, no one can guarantee 100% data security and protection.

11. Cookies

Cookies or other recording means of navigation are used by the Service or third parties to identify users and save their preference for the purpose of providing the user with the service that they had requested.

Browser settings allow the users to decide whether or not they want to accept or refuse cookies. Thus, the responsibility for selecting the acceptance or refusal of cookies falls upon the users. However, if users do decide to block cookies, they are informed that certain areas of the Services may no longer be accessible or stop working.

12. Third-Party Sites and partners

FastSpring

We use FastSpring to collect payments made on our website (www.otherperspectives.io). As part of the payment process you shall be directed to a webpage or web Service that is hosted by the payment Service provider or its appointee. Any Personal Data collected by visiting this WebSite is controlled by Bright Market, LLC d/b/a FastSpring, 801 Garden Street, #201, Santa Barbara, CA 93101, United States of America (“FastSpring”).

We use FastSpring to collect payments made on the Service. The payment process happens on the Service. Any data that is collected through the payment process that is used and collected by FastSpring shall fall under the policies of FastSpring.

Types of personal data that may be collected during the payment process: name, email address, IP address, billing and/or shipping address, phone number, payment account information, and other information about you, submitted to verify who you are or to work to prevent fraud.

Google Analytics (Google Inc.)

Google Analytics is a web analysis Service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of the Service, to prepare reports on its activities and share them with other Google Services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.

• Personal Data collected: Cookies and Usage Data.
• Place of processing: US – Privacy Policy – Opt Out

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on Other Perspectives.

• Personal Data collected: Cookies and Usage Data.
• Place of processing: US – Privacy Policy

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd. Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the user's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

• Personal data collected: cookies, usage data and various types of data as specified in the privacy policy of the Service.
• Place of processing: Malta – Privacy Policy – Opt Out

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of Other Perspectives with the Facebook advertising network.

• Personal data collected: cookies and usage data.
• Place of processing: US – Privacy Policy – Opt Out

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of Other Perspectives with the Facebook advertising network.

• Personal data collected: cookies and email address.
• Place of processing: US – Privacy Policy – Opt Out

AdWords Remarketing (Google Inc.)

AdWords Remarketing is a remarketing and behavioral targeting Service provided by Google Inc. that connects the activity of Other Perspectives with the Adwords advertising network and the Doubleclick Cookie.

• Personal data collected: cookies and usage data.
• Place of processing: US – Privacy Policy – Opt Out

Intercom (Intercom Inc.)

Intercom is a user database management service provided by Intercom Inc. Intercom can also be used as a medium for communications, either through email, or through messages within Other Perspectives.

• Personal Data collected: Cookies, email address, Usage Data and various types of Data as specified in the privacy policy of the Service.
• Place of processing: US – Privacy Policy

13. User Rights

In accordance with Act no. 78-17 of 6 January 1978 on data processing, files and freedoms modified by the law 2004-801 of 6 August 2004 and the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, users have:

• The right to access their personal data;
• The right to rectify their personal data;
• The right to the deletion of their personal data;
• The right to oppose the use of their personal data;
• The right to limit their personal data;
• A portability right on their personal data.

Users that wish to assert any of their rights may send their request to the email at the following address: support@otherperspectives.io

Upon exercising any of these rights, users must send to Other Perspectives all the necessary data for their identification: name, email, connection identifier and possible physical mailing address. The application must also be accomplished by a valid photo of their identification card or passport and must clarify the address to which they wish to receive an answer. The application must be sent in accordance to the laws and regulations in place.

Other Perspectives agrees to answer within a maximum period of one (1) month following receipt of the complete application. Depending on the complexity and number of requests at the time of receiving the application, Other Perspectives may further extend the period by an additional two (2) months, as long as Other Perspectives informs the users of such delay within one (1) month of receiving the application.

In the event that Other Perspectives will not take any actions following a request, Other Perspectives will inform the claimant without delay at the latest within one (1) month of receipt of the request of the reasons for not taking action.

14. Questions and comments

Any questions or comments in regards to this Privacy Policy and our privacy practices may be sent to the following address: support@otherperspectives.io

15. Applicable Law

This Privacy Policy is governed by European law.

‍